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PURCHASE AND RETURN QUESTIONS | PRIVACY POLICY | TERMS OF USE

PURCHASE AND RETURN QUESTIONS

Shipping and Handling
We ship all orders from our facilities in Boston Massachusetts via United Parcel Service (UPS) or United States Postal Service (USPS) for international orders.  Shipping costs will be determined at the website checkout cart when you enter your Ship to address.  Items ordinarily will ship within 4 business days of receiving your order and payment (items do not ship on Saturdays, Sundays and national holidays).  If an item is out of stock and may be delayed in getting to you, you will be notified and given the option to cancel your order within 48 hours of placing your order.

Return Policy
Thanks for shopping with Koma Toast LLC.  Here is our return policy but if you have further questions, please feel free to contact us at biz@komatoast.com.

Returns
If you have received damaged or defective merchandise and want to return the merchandise, you must contact customer service at biz@komatoast.com within 7 days of delivery and you will be provided with return instructions. When you contact customer service, please provide:

  • your mailing address

  • phone number

  • order confirmation number

  • what you are returning and reason for return

  • and whether you would like a refund or replacement

You will be required to return the merchandise within 14 days of original receipt.  You should use a service that provides tracking or insurance.  We will replace the merchandise without additional charge or provide you with a refund via the same method you used when you purchased the merchandise.

Non-returnable items
We cannot accept returns on the following merchandise:

  • Merchandise that has been worn, washed or used

  • Downloadable media

  • Any items that is not in its original condition

Products lost or damaged during shipping
Orders shipped via UPS are guaranteed against damage or loss during the shipping process. If your package arrives damaged you should refuse delivery and contact biz@komatoast.com immediately so that we can contact UPS to start a damage claim.  For these UPS items, you must provide the original packing materials and the merchandise for UPS pickup or inspection. Items damaged or lost during the shipping process will be reimbursed or replaced once the damage claim with UPS has been finalized.

If your merchandise has been lost during the UPS shipping process, we will contact UPS to start a package trace.   All orders shipped via UPS will be replaced or refunded once payment is received from UPS.

International Customers
For products that are ordered for delivery to a location outside the United States, the purchaser will be responsible for the import taxes, tariffs and duties which may be imposed.

PRIVACY POLICY

What information do we collect?
We collect information from you when you place an order.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or credit card information.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:

– To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

– To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information will not be kept on file for more than 60 days.

Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.komatoastrecords.com

Your Consent
By using our site, you consent to our website’s privacy policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, send an email notifying you of any changes, and/or update the Privacy Policy modification date below.

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.

biz@komatoast.com
Boston, Massachusetts

TERMS OF USE

Welcome to Koma Toast.  We hope you enjoy your visit to the Koma Toast experience.  When you visit or shop at the Koma Toast website, you agree to the following terms of use.

PRIVACY
Please review our Privacy Policy to understand our privacy practices.

ELECTRONIC COMMUNICATIONS
When you visit Koma Toast or send emails to us, you are communicating with us electronically; and you consent to receive communications from us electronically (via email or general notices posted to this site) and that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT AND TRADEMARK
All content (and software) included on this site belongs to Koma Toast LLC (or its content suppliers or affiliates) and is protected by copyright law (United States and international).

The Koma Toast trademark belongs to Koma Toast LLC, and the names of its artists (Knobbs, Johnny Foresight, Ravage Panda) are the trademarked property of the artists.

LICENSE AND SITE ACCESS
Koma Toast grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with the express written consent of Koma Toast. Any unauthorized use terminates the permission or license granted by Koma Toast.  Upon request and email confirmation from biz@komatoast.com, you may be granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Koma Toast so long as the link does not portray Koma Toast, its products, or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Koma Toast logo or other proprietary graphic or trademark as part of the link without express written permission.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE IS PROVIDED BY KOMA TOAST ON AN “AS IS” AND “AS AVAILABLE” BASIS. KOMA TOAST MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE.

DISPUTES
The laws of the Commonwealth of Massachusetts will govern these Terms of Use and any dispute of any sort that might arise between you and Koma Toast.  Any dispute relating in any way to products you purchase through Koma Toast shall be submitted to confidential arbitration in Boston, Massachusetts, and you consent to such exclusive jurisdiction and venue. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction.  All other disputes involving Koma Toast shall be resolved in the appropriate state or federal court in the Commonwealth of Massachusetts.

SITE POLICY MODIFICATIONS
We reserve the right to make changes to these Terms of Use at any time.